We know that providing your pet with medication is a high priority, but it can feel overwhelming when you have dozens of other responsibilities to attend to during the day.
That’s why Pet Chemist offers an easy and affordable way for you to access medication for your pet in three simple steps. Today, we’ll guide you through buying pet medication online, along with some common questions.
If you’re new to ordering medication online, we’ve also included a helpful guide on common errors and how to avoid them to ensure that your experience is simple and stress-free.
How do I order pet medication online?
Pet Chemist offers an online pharmacy service to make collecting prescriptions easier (and cheaper) than ever.
We connect you with Australian registered pharmacists who can provide the medication your pet needs, while saving you up to 50% on cost. All you need to get started is a valid prescription from your vet; here’s how it works:
- Obtain: Secure a valid prescription from your vet.
- Order: Shop for the selected medication and upload your prescription.
- Original: Send the original (pen-signed) prescription to our PO Box.
Need help finding what you’re looking for?
We can help you find the correct medication and order it online; all you have to do is provide us with a valid prescription.
Once you complete your order, we will prompt you to upload a copy of the prescription and ask for a couple of additional details. For real-time assistance, use our live chat feature.
Can’t find the right product?
Pet Chemist offers a wide range of medication to treat everything from dermatitis to gastrointestinal upset. Still, if you can’t find the medication you are looking for, contact us and we will try our best to source it for you at an affordable cost.
What if I don’t have a prescription?
While most Australian vets are willing to write prescriptions for necessary medications, some may not. If your vet is one of the few to refuse, consider consulting another local vet.
Pet Chemist cannot dispense any prescription medication to you without a written prescription from a qualified vet.
Who can write the pet prescription?
We require a prescription from an Australian registered vet. In accordance with the Australian Veterinary Association and state guidelines, Pet Chemist cannot take prescriptions from online-only veterinary businesses.
Can my vet email the prescription to me?
You must provide Pet Chemist with the original pen-signed prescription. You can upload a copy of an emailed prescription, but you must request that your vet mail the original to us.
Where do I send the prescription?
The physical prescription should be sent to the following PO Box:
Pet Chemist Online
Reply Paid 89752
PO Box 999
Tweed Heads
NSW 2485
How do I know the quality of the medication?
We understand how important it is to trust the quality of medications you are giving to your pets. That’s why every prescription medication provided by Pet Chemist is carefully sourced from registered pharmacists and trusted Australian veterinary wholesalers, so you can rest assured that our procedures ensure the highest standards.
Pet Chemist Pharmacy supplies the medication, which is dispensed by Australian-registered pharmacists in accordance with national and state legislation.
Why can’t I see what I’m ordering?
We understand why you might be confused that we don’t display the packaging images on our website, but Australian legislation prohibits advertising prescription drugs to consumers so we can’t display images of our prescription medications.
However, we are happy to answer any questions you have about a specific medication. Please get in touch with us if you require any further information about the pet medication online.
How do repeat prescriptions work?
If you have valid repeats on your original prescriptions, you can select the correct medication and place an order.
However, if you require a new written prescription, follow the “obtain, order, and original” steps, ensuring you send the pen-signed copy to our PO Box.
Prescriptions are generally valid for 12 months (though your vet can specify an earlier expiry, so make sure you check!) or until repeats run out.
If your prescription does not have repeats, you’ll need a new prescription for each order. Ongoing prescriptions are not permitted and we can only provide the quantity authorised by your vet.
The benefits of ordering with Pet Chemist
We care about your pet’s health and well-being, which is why we source all of our pet medication from trusted, reliable, and registered sources.
We also care about you, our consumers, which is why we offer products at affordable prices. Not only can you save money on medication, but you can also save an additional 5% off a retail product—just make sure you add it to the same cart as your prescription.
Common mistakes
Ordering pet medication online can save you precious time and money, but a few pitfalls can lead to issues and delays. Here are some common issues and how to avoid them:
Mistake: Failure to obtain a prescription.
How to avoid: Before you place an order with Pet Chemist, make sure you obtain a written, pen-signed prescription from a registered vet.
Mistake: Losing the original prescription.
How to avoid: Upload a copy of the script promptly and send it to the PO box address as soon as you can to avoid misplacing it. Also, double-check the address before you send the prescription to prevent delays.
Mistake: Not providing a clear image.
How to avoid: Make sure that you upload a clear and complete copy of the prescription when you upload it to our website. Also, double-check the information you provide to us to avoid mistakes that could delay the process.
Mistake: Trying to use an expired prescription.
How to avoid:
- Place your order when you obtain the script from your vet so you don’t forget about it.
- Check the expiry date if you need clarification on whether the prescription is valid.
- If your prescription is expired, secure a new one from your vet before placing an order.
Mistake: Not asking for help.
How to avoid: We all know how hard it can be to navigate new things online, so if you’re struggling, feel free to contact us for live support. We can help you find the right medication, upload your prescription and finalise your order.